I wish there was a way to give zero stars.
Should look into hiring more knowledgeable staff for mobile department. I was told a special that is a Best buy exclusive didn't exist, and another customer asking for a product was told they didn't carry it, I found it within 10 ft of the associate that said it wasn't there.
Reached out to management and they'll refund $50. The other $100 is nonrefundable due to the diagnostics they performed which confirmed what I already told them (it would not boot) and which generated a diagnosis that was completely wrong.
No check out line! Must wait in customer service line to make any purchase. Manager in yellow shirt chatting with security while customers waiting to pay are lining up in front of him.
Brought a computer in that would not boot up properly after a new hard drive was installed. Computer was returned with the diagnosis that the newly installed hard drive was corrupt and that the computer due to its age was incompatible with the hard drive. Nothing they can do. Got charged their one time $150 service charge.
You are better off doing your own Internet research and solving your problems yourself. Or finding a more reputable IT provider. Their repair services are a joke.
Trying to find someone that was willing to be helpful rather than just pointing in a general direction or person was a challenge but when I did the sales person was very knowledgeable and helpful
Resolved an issue that was, ultimately, due to my inability to read. Customer service staff and the store manager was friendly and didn't make me feel like an idiot.
Beware their Geek Squad services at all costs.
Turns out that the new hard drive was improperly formatted and BIOS setting was off. Drive is fine. Computer is fine.
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