Went to Ashley’s furniture to take advantage of the Labor Day sale and I was greeted by Wasim. He was knowledgeable, professional, polite and made me feel comfortable with my purchase. Later I returned to purchase some additional furniture and once again Wasim was more than accommodating. I also had the pleasure of working with Ray who was very helpful and courteous. Great prices and customer service!
Original Review: 9/24 - Very helpful associates and fair pricing. Shandy and Doug were very welcoming. They also discounted the protection plan and provided free delivery and setup. Great experience overall. Would shop there again.
This store has great customer service! I worked with Shandy who help me find a great quality couch. He was very nice and efficient! If you're looking for great customer service ask for Shandy on the floor. Lawrence and Skip were also awesome! They provided me with great customer service, and were very patient with my situation. I highly recommend you ask for them when you come in!
Love my new bed! The folks at Ashley Furniture in Fairfax are terrific! Aisha was friendly and vary patient. She helped my find the right bed for me. The manager, Mehdi was also terrific. He matched the price I found online and waived the delivery charge! Lastly, James hooked me up with a speedy delivery! I will definitely come back to this Ashley Furniture Store!
After shopping around, this store had exactly what I was looking for. The mattress we purchased, thank you Tina for helping us pick out, is perfect! James at checkout had a great attitude and the Acceptance Now team helped us make it happen with an affordable monthly looking forward to our next purchase...dining room!
Update 10/22: I rarely write reviews, but next time, I'll wait until I actually receive the product. My experience shopping was fine, but thereafter, it was extremely disappointing. I don't know if the team lies or just doesn't have a handle on their procurement / supply chain management, but the delivery experience was awful. I explicitly told them I didn't want to wait weeks for furniture because I relocated and had no furniture at all. They told me the 2-6 week disclosure was just protocol and it wouldn't take that long to receive my furniture. I finally received my bedroom set yesterday. Every time I called to check status, I was told a different date, as far as November 20th. If they can't confirm a delivery date when you purchase, walk away, unless you are willing to wait for an unknown period of time. I will not be shopping here again, nor would I recommend to anyone.
Ashley Homestore is a US Furniture Store based in Fairfax, Virginia. Ashley Homestore is located at 9900 Fairfax Blvd, Fairfax, VA 22030, USA.
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