I will never return to the Jared in Fairfax! They are trash! It's completely their fault it took over double the amount of time it was supposed to for my ring to get repaired (Over 2 months instead of the 2 to 4 weeks stated upon dropping the ring off in April)! If you must go to Jared, make sure you double check behind them and always make sure your diamond record is updated properly! I had a small repair done here in December, and they didn't update the diamond record. Thus when I lost my center diamond in April, they tried to claim my warranty was void because it had been more than 6 months since my ring was inspected. I had to go round and round with them for weeks to get them to cover the repair. This store absolutely sucks and the store manager is the rudest of them all.
The Jared BRAND must be going the sleezy car saleswoman route...
Shame on you!
The blonde saleswoman named Ms. Young (she has a tattoo on upper/mid right arm) is so rude and condescending the second you tell her you are not buying that day. Do i have to be sorry that I am still in the early stages of shopping for a piece of jewelry ???
Excellent collection of merchandise, and extremely helpful sales staff. Also, convenient indoor play area for families with small kids.
Purchased a watch from them in March/April and a protection plan. The watch broke while I was in a meeting. They sent it out to get fixed told me it would be 2 weeks. 2 months later I got it back only for it to break again. When I ask for a return because the watch doesn't work they tell me no. Call customer service and the representative was no help. When I ask to speak to her manager I get transferred to a "specialist" who is still no help. They then tell me I purchased the watch in December. Which is not the case. So then they offer me an exchange. I don't want their watches, I want my money back. Absolutely obsurd. And I have a week to make the exchange.
My business is going elsewhere!
I have been going here for years and everyone is wonderful. They greet me with a smile, they work with me to find the right watch or piece of jewelry. They always go above and beyond. The service is outstanding from purchasing, to repairs......top notch place. I will not go anywhere else
Jared The Galleria Of Jewelry is a US Jewelry Store based in Fairfax, Virginia. Jared The Galleria Of Jewelry is located at 12960 Fair Lakes Shopping Center, Fairfax, VA 22033, USA.
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