Flash forward to our experience at Quest. I spoke with Huan, who I can't say enough good things about. I told him the story and I felt that he truly empathized with us and he told me that no one should have to go through what we went through. He told me that he and his team at Quest Fine Jewelry would custom-make me a ring in my size and that it would only take 3-4 weeks for them to make. My fiancé and I visited the store that Saturday and were blown away by Huan and his team - the kindness they showed us, the hospitality, the warm ambiance, it truly felt like we were among family. I looked around the store and saw many beautiful rings, but I told Huan that I wanted a ring that was similar to the ring I had before. When we showed Huan photos of my old ring and he hand-sketched it on a piece of paper in front of us, we knew we were in great hands!
In the end, Huan ordered me a ring from Coast and redesigned it so it has all of the features of the my old ring, except my new ring has a bigger center stone and a higher clarity! Huan told me that the ring would be ready in 3 weeks (compared to Jared's 3 MONTHS) - he told me that he wanted me to have the ring before Thanksgiving and he made good on his promise! In fact, the ring was finished in 2.5 weeks, which we later learned was because Huan called Coast and told them about our experience and asked that they prioritize making my ring due to the hardship we had been through. I can't express how thankful I am to him for caring about us and for being so compassionate!
In fact, we had such a great experience, we went back again for our wedding bands, and I plan to go again for anything else in the future. Could not recommend Quest Jewelers more!
My fiancé proposed to me in Paris back in June with a beautiful ring that he purchased from Jared. I loved the ring the moment I saw it and over the last few months, I grew more and more attached to it, as it symbolized our love and the promise we made to one another. But everything went downhill after Jared told me that they would custom-make me a ring in my size (size 4.25) and told me that I would have to wait 3 months for the shipment to arrive. Well, I waited the three months. But, when Jared informed me that I should come to the store and pick up the ring, I arrived only to find out that they had ordered the wrong ring. Instead of putting in another custom order and hoping that Jared would get it right this time, we decided that it would to not only forget about the custom shipment, but to return the ring altogether. But of course, Jared's return policy is such that you are barred from returning a ring if it's over the 30 day window. We had to actually FIGHT for our money back, and it was a painful process where I didn't want to part with the ring my fiancé chose for me, but felt that on principle, Jared should return my fiancé's hard earned money and allow us to find another jeweler that truly cared about it's clients.
100% looking out for your best interest. Huan will work with you as much as possible to help you in your decision. This is a place that cares about your choice to purchase an engagement ring when you decide to take that plunge. Bring a pen and paper because you’re gonna learn a lot about diamonds than you originally thought :)
Everyone there seems really knowledgeable and nice, but my man Huan really took care of me when I came in to buy an engagement ring for my fiancee. Not only did he search high and low for best quality/priced stones, but he took the time to really figure out what we wanted and build us a custom ring from scratch. The ring came out amazing and my fiancee can't stop staring at it.
It's these little details that really make you feel at home and make you feel valued. At Jared, we were just another customer, but we truly felt special at Quest. To anybody out there reading this, please know that you cannot go wrong at Quest Fine Jewelers. The experience I've had at Quest erases the horrible experience I've had at Jared and I couldn't be more happy with my ring!
To top it all off, my fiancé asked Huan if we could buy a casual ring for me to wear while my custom ring was being made. I had already been without a ring for a week at that point, and I noticed that my colleagues at work would stare at my hands, and I felt embarrassed. I thought they might assume the worst if they saw me without a ring and I didn't want to answer their questions and tell them about the whole Jared ordeal. After hearing this, Huan let me borrow a ring at no additional charge so that I would have a ring to wear while my custom order was being made. The ring I borrowed cost about $300, but Huan told me I could just bring it back to the store when my custom order came in and that we didn't have to worry about paying for it. This was such a touching offer and my fiancé and I were so thankful to Quest for this.
What a great experience. It is not very often that people will go so far out of their way to help you like the people at Quest did for me. I went here to get my fiance's engagement ring and worked with Pete. He helped my pick a perfect stone and setting and offered me an amazing price for it. Then they were able to get it made quickly and ship it to me to meet my unpredictable schedule. I highly recommend Quest! I will definitely be going back to them for the wedding bands.
Put simply: Quest had the best prices I could find when looking for an engagement ring. BUT even more important, their customer service is phenomenal. At a lot of jewelry stores, you sometimes wonder if you're being overcharged or taken advantage of... but I could not have felt more confident and comfortable than I did at Quest.
Very affordable prices for high end jewelry. Pete was the person that I always go back to work with. I purchased diamond earrings, engagement rings, and wedding bands from him. I recommend this place to all my friends looking to get engaged.
Quest Fine Jewelers is a US Jewelry Store based in Fairfax, Virginia. Quest Fine Jewelers is located at 8430 Lee Hwy, Fairfax, VA 22031, USA.
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