I would advise staying away from here if you need a ring. The Asian lady that helped us was incredibly short with us, consistently and aggressively tried to push add-ons to our purchase (No, I do not want another line of credit) , explained almost nothing, and was incredibly rude. She said my girlfriend's finger was "that big?", proceeded to help another customer while working with us (there was another free employee working), and overall had a very bad attitude. She had very little customer service knowhow. Now I admit I wasn't buying anything very expensive, but that doesn't change the fact that I am a customer. I felt demeaned, belittled, and overall humiliated. We will see if it is better when we go back to pick up the ring from a resizing, but I doubt anything will change.
Horrible shopping experience. Waited a while before someone asked us if we were being helped. Wanted to purchase a ring for an upcoming event. They had great difficulty entering my information in on their tablet and after 5 unsuccessful attempts they finally did it on the regular computer.
Bette and Steve Morris
I agree, not a good store. Nothing more.
The worst experience at a Jewelary store. I was told to come and pick up the items, when I get there there is a long waiting time. The ordering process was not any better. My last time in this store.
If you have time to waste and enjoy the headache of trying to get something simple fixed then I recommend buying from here. However, if you value your time and enjoy when things are done correctly the first time I suggest going to a different jeweler.
I woke up this morning to discover that they charged my card twice for the same purchase. It then took over half an hour on the phone with the store only for them to tell me that hey cannot fix the issue and that I will need to call the Kay Costumer Service line when they are open tomorrow. The store didn't even apologize for double billing my card.
We would like to thank Venus for her excellent service yesterday. It was so much fun working with her! Great knowlege and AMAZING personality!
Kay Jewelers is a US Jewelry Store based in Fairfax, Virginia. Kay Jewelers is located at 11739U Fair Oaks Mall Unit J210, Fairfax, VA 22033, USA.
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